Community Update

A Mechanic to Count On

 When you find a reliable shop
with good mechanics, part of you wants to share your good fortune with the
world and part of you wants to keep to keep it all to yourself.  A recent
experience at the shop has me in the sharing frame of mind. I first found JD
Auto Service in Milford through a recommendation.  My old mechanic was backlogged and
moving an engine from one vehicle to another is a big job.  For me the
recommendation needed nothing further after I found out JD was working on my
old mechanic's wife’s car at the time.

Recently I'd asked JD
to install an electrical hook-up for towing and to replace brake pads.
 For me, driving from Wilton to Milford is a hassle, but I was very
pleased with how well the engine swap had worked out.  Jon from JD Auto
Service called me while working on the brakes to report finding another issue
and offering options.  While never happy with additional expenses, I can
appreciate addressing an issue before it leaves you on the side of the road.

You can imagine my
irritation the next day when I found my dashboard lighting up like a Christmas
tree on my way to work.  I was not in a good mood when I called Jon that
morning.  What happened next is why I'd like to share JD Auto Service with
you - right away Jon started taking responsibility and looked for the course of
action that impacted me the least and corrected the problem soonest.  Jon arranged
for pick-up at my home, fixed the problem and dropped the car back off at my
home that day.

It turned out that the
problem had nothing to do with the work, the part he’d installed from the distributor
was faulty out of the box.  

Quite often it’s when
things go poorly that you really get to know where a shop stands on customer
service.  I'm impressed with the way I
was treated by Jon and JD Auto Service from beginning to end.