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Who is Rachel and Why Does She Keep Calling?

Rachel is considered “public enemy number one” by the FTC, which is offering a $50,000 cash prize for a technical solution to block illegal robocalls.

Connecticut BBB says Ignore her and “Cardholder Services Calls

Who is Rachel and why does she keep calling?  Better Business Bureau says despite the best efforts of the Federal Trade Commission, consumers continue to receive illegal robocalls during which recorded voices identifies themselves as being with “Cardholder Services,” the most common of which is ”Rachel.”

As part of an aggressive campaign to put an end to these calls, the Federal trade Commission (FTC) announced it had identified and halted five companies based in Arizona and Florida.  These companies alone were responsible for millions of illegal calls that violated the Do Not Call Registry laws, and allegedly deceived consumers into paying hundreds of thousands of dollars in upfront fees to “reduce credit card interest rates.”

As the term suggests, a robocall is a recorded announcement that reaches land lines and mobile phones by computers that dial telephone numbers in sequence.

Consumers are urged to press “1” to speak to a live representative and “2” to discontinue receiving such calls.  Consumers who press “1” are then considered to be receptive to these scams, and added to a hot list that is sold to other telemarketers.

Millions of consumers complain about these calls to the FTC every year. Unfortunately, the caller ID numbers are not the real number whence the call originates.

Not only is Rachel considered “public enemy number one” by the FTC, the difficulty in stopping these calls is illustrated by the agency’s offer of $50,000 cash prize for a technical solution to block illegal robocalls.  Other telemarketers push auto warranties, debt consolidation, medical discount cards and grant procurement programs – almost all of which are scams.  According to the FTC, these companies are difficult to find and stop.

There is not much that consumers can do block telemarketing calls short of not answering the telephone if they don’t recognize the incoming number, however, in the meantime:

Hang up. Do not press 1 or any other numbers to be taken off the list.

Consider blocking the number(s).

Report it at donotcall.gov.

Finally, if you have a way of blocking illegal calls, the FTC would like to hear from you at http://robocall.challenge.gov.

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

Yooper November 24, 2012 at 03:39 AM
Once or twice I pressed "1" to speak to a telemarketer and asked for Rachel. I kept asking questions until he got annoyed and hung up.
S November 24, 2012 at 02:45 PM
LOL Yooper! If you have kids ..put them on the phone to talk-too FUNNY! Also I am it a senior citizen..anyone else getting these daily calls?
Carl Kolchak November 24, 2012 at 05:08 PM
Wait... you're telling me that the Federal Trade Commission wants MY suggestions on how to block illegal calls? Uh. Isn't that THEIR job?
thomas November 24, 2012 at 07:10 PM
telemarketers are from satan avoid them .
Lucia November 24, 2012 at 07:30 PM
I pressed 1 and spoke with an actual person. They asked if I had debt and I told them I did, how much they wanted to know and I told them $35,000 owed to 25 different credit cards. The guy on the other end started cursing at me asking me how stupid did I think he was to believe such crap. Then he hung up on me, but it didn't stop the calls from coming. They are impossible to report to spam@uce.gov because the phone numbers keep changing.
Thomas Alegi November 24, 2012 at 08:12 PM
Dear Rachel, I am saddened to inform you there are ways to stop you from calling anyone’s telephone number at all times of the day and night. Internet search engines have more knowledge then the Federal Trade Commission concerning your dirty telephone calling tricks. For a small investment, anyone can buy and install FCC approved equipment that will stop robot telephone calling machines like you from calling them. Hello, search engine!
76R November 24, 2012 at 10:13 PM
I sing Rachel and cohorts songs when they call. Sometimes I talk in various accents. Why not waste their time.
Steve Elson November 25, 2012 at 12:24 AM
Comedian Tom Mabe knows how to deal with telemarketers. This one is one of the best I've heard http://www.youtube.com/watch?v=-7OgWcwgB50
Angela Tosti Flynn November 25, 2012 at 12:52 AM
The newest one is someone claiming to be the FBI. Be careful people. http://simplesensibilities.com/2012/06/02/rachel-the-credit-scammer/
Thomas Alegi November 25, 2012 at 03:55 AM
Steve E. that was Rachel's live-in friend Mike making the call, he now works as a door-to-door salesperson in Alaska selling Gold Maps to tourists.
KikiMoon November 25, 2012 at 11:21 AM
Ha ha, I love the fear in the telemarketer's voice! Too funny, and VERY inspiring : )
Mr D. November 25, 2012 at 03:23 PM
If it's a real person, tell them to "just hold for a second". Then put them on hold indefinitely.
AA November 26, 2012 at 11:22 PM
I get Rachel on my home phone and a boat telling me I won a cruise on my cell.
Jimmy Pursey November 27, 2012 at 07:53 PM
People "hack" fixes for all sorts of technological problems nowadays, Carl. I'm sure that's what this refers to.

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